Thanks for shopping at The Furry One Ltd.
If you are not entirely satisfied with your purchase, we’re here to help.
You have 28 (change this) calendar days to return an item from the date you received, unless otherwise stated. The terms will be dictated by the Returns Policy of the specific brand of the item being purchased.
To be eligible for a return, your item must be unused and in the same condition that you received it or contain an issue or error.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned
item. The respective brand will notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Depending on the brand being purchased, you can be made be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping can be deducted from your refund.
If you have any questions on how to return your item to us, contact us by emailing [email protected]